FAQS
Contact
Online account
Your order
Delivery
Returns
Please fill out our online form or contact us directly by email at info@claridgesflowers.co.uk.
We’re available Monday to Saturday from 8am to 4pm. (UK time)
We’re very sorry to hear you’re unhappy. Please let us know the problem by writing to us at shop@claridgesflowers.co.uk or calling us on +44 (0)20 7409 6525 during working hours. within two hours of delivery While we will do all we can to put things right, flowers are a natural seasonal product and we reserve the right to substitute if a particular item is not available and it’s essential that the care instructions included with every order are followed.
No, you can shop with us without creating an account. However, once you’ve registered you'll be able to track your orders and review past purchases. You’ll also be able to save addresses, so it’s easier and quicker next time you shop with us.
We take data protection very seriously, and your information will only be shared with third parties where they follow applicable data protection legislation. For more information, please read our Privacy Policy.
Sometimes, yes. If you wish to change your order, modify delivery arrangements or cancel completely, this may be possible and you should contact us at shop@claridgesflowers.co.uk or by calling us on +44 (0)20 7409 6525 during working hours to discuss. Please be aware that we may not be able to change or cancel orders for which we have already ordered specific flowers.
Your order will arrive in a Claridge’s Flowers branded gift bag with tissue and Claridge’s ribbon, or in tissue wrap inside a protective brown cardboard box depending on delivery location and delivery method. You can
personalise your order with a gift message during the checkout process.
Yes, you can add a short personalised gift message. This will be written by hand on a Claridge’s Flowers gift card placed inside your order in a branded Claridge’s envelope.
We are very sorry to hear your order hasn’t met our usual high standards. Please let us know the problem by writing to us at shop@claridgesflowers.co.uk or calling us on +44 (0)20 7409 6525 during working hours. within two hours of delivery While we will do all we can to put things right, flowers are a natural seasonal product and we reserve the right to substitute if a particular item is not available and it’s essential that the care instructions included with every order are followed.
Currently, we deliver to all London locations inside the M25. For locations outside the M25, please call:
+44 (0)20 7409 6525 to discuss.
This varies depending on what you have ordered, but all orders are made in our workroom at the hotel and send by direct delivery to the recipient’s address to arrive on the day requested. We cannot guarantee a specific delivery time unless this is pre-agreed with us in advance. For a full list of options, please visit our Delivery & Returns page.
Yes. Once your order is shipped, you will receive confirmation of your tracking number from our delivery carrier DPD. Simply enter this into the DPD website to follow your delivery’s progress. Alternatively, if you have an account with us, you can also login to your online account and select ‘track your order’ in the ‘my order history’ section.
Yes, both of our delivery carriers – DPD and DHL – require a signature upon receipt. Please note that orders containing alcohol may also require ID as proof of age.
You have up to 14 days from the date of delivery to decide whether to return a product. If you do want to send something back, please visit our Returns & Refunds section.
Once we’ve received your items and they have been checked by our team, we will send you an email letting you know if you are eligible for a full refund. If you haven’t received this within 10 days of returning your items, please let us know. To make the process as quick as possible, please make sure you include your order number in any communications.